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Returning items

We know how important returns are to you.

All items are fully tracked. We offer 24, 48 and 72 hr return options for parcels back to your chosen destination.

2 day returns can be booked before 22:00 for a next day collection.

3-5 day return solutions can be offered through our Collect+ drop off service.


CollectPlus Local Convenience

Its all about convenience with Smart Post Express and CollectPlus. More than 4,700 shops nationwide mean there's always somewhere for you to collect and send parcels at times that make life easier for you. Stores are open early 'til late, 7 days a week.


Over 4,700 local stores to send or receive a parcel.

Open early 'til late, 7 days each week.

Over 500 Collect+ stores within the M25, 72 open 24 hours.

Over 40% of consumers visit a store outside of Post Office opening hours.

Exchange with yodel

We also have a seamless end-to-end service for clients that need items to be exchanged at their customers' home or business premises and the old item returned.

There are a number of options that you can choose from ranging from a standard product replacement to the delivery of suitable packaging, return for repair and delivery of the replacement.

Our service can significantly improve your customer satisfaction by enabling your customers to have uninterrrupted use of your products.

It provides you with an opportunity to offer a premium exchange service to your customers, generating additional revenue and providing a competitive edge.

It ensures you get any unwanted items back in to stock as quickly as possible - saving you time and money.

It enables high value faulty items to be picked-up, repaired and returned quickly and securely.